Frequently Asked Questions
Everything you need to know about your Urban Planet experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that final sale items and intimate apparel are non-refundable.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How do I find the right size?
Each product page includes a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Urban Planet currently ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.